Technical Issues
Frequently asked questions about technical issues
1
I can't log in to my account
I can't log in to my account
If you're having trouble logging in:
1. Click 'Forgot Password' on the login page
2. Enter your email address
3. Check your email for a password reset link
4. If you don't receive the email, check your spam folder
5. Still having issues? Contact us at our support email
2
I didn't receive a confirmation email
I didn't receive a confirmation email
If you didn't receive your booking confirmation:
1. Check your spam/junk folder
2. Verify the email address on your account is correct
3. Log in to 'My Bookings' to see your reservation
4. Contact us if you need a confirmation resent
3
The website isn't working properly
The website isn't working properly
If you're experiencing technical issues:
1. Try clearing your browser cache and cookies
2. Try a different browser (Chrome, Firefox, Safari)
3. Make sure your browser is up to date
4. Try on a different device
5. Contact us with details about the issue you're experiencing
4
How do I update my account information?
How do I update my account information?
To update your account details:
1. Log in to your account
2. Click on your name in the top right
3. Select 'Account Settings' or 'Profile'
4. Update your information and save changes
5
Is my payment information secure?
Is my payment information secure?
Yes! We use industry-standard encryption and secure payment processing through Square. We never store your complete credit card information on our servers.
Still have questions?
Can't find the answer you're looking for? Our team is here to help.